Frequently Asked Questions
Everything you need to know about your order and our collections.
What is your shipping policy?
We offer free standard shipping on all orders over $150. For domestic orders, delivery typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Simply visit our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Affirm and Klarna.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.